Akea life

FAQ

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AKEA LIFE POPULAR QUESTIONS

What doctors can I expect from AKEA life?

Trusted, local doctors. We take our recruitment process seriously and only take on the best clinical staff we can get.

 

All of our doctors:

  • Are UK trained and registered with the General Medical Council;
  • Have passed full background checks, interviews with our clinical lead and detailed training;
  • Continue to work within the NHS;
  • Receive ongoing clinical and educational support;
  • Work closely with us to improve and develop our service.

Do I leave my NHS GP Surgery?

No. You will stay registered with your own GP, there are still certain services you will need an NHS GP for. We will work with your NHS doctors to ensure continuity of care and treatment.

What about prescriptions?

Our doctors will write the prescriptions that you need, which can be used at any UK pharmacy. Unlike other providers we can prescribe for all conditions because we can ensure suitable examination. There is no additional charge for prescriptions on top of your membership.

What can AKEA help me with?

Almost anything. Because we offer everything, from telephone to face to face consultations, backed up by a full health concierge team, we can resolve health problems and issues more completely than other alternative private providers.

Will I be able to see the same doctor more than once?

Yes. We will never use temporary doctors at AKEA Life, and although our doctors won’t work everyday, you will be able to schedule appointments and consultations with the same doctor if you want to.

Will you share my information with my NHS GP?

Our records are held securely and will only be shared with your NHS GP is you wish us to do so.

Is my information confidential?

We use the best levels of data protection available to ensure your information is protected. We don’t share you records with anyone unless you request it. We can request information from your NHS GP should you wish us to do so.

Can your arrange any other tests or treatments for me?

Yes our concierge team and doctors can organise almost anything from a simple blood test to a whole body MRI. For a full list of other services see our website for prices and availability.

Can you refer me to my private health insurance?

Yes we can refer you if appropriate to a specialist for consultations, treatments and diagnostics. Our health concierge team will ensure you are made aware of the best options available for what you need. We can provide some tests ourselves, for others we have a network of partners and relationships with the best providers in healthcare.

What is included in my membership?

Your annual membership gets your all your doctor consultations, visits, prescriptions and referrals for anyone listed on your membership. Additional fees WILL be incurred for privately dispensed medicine conducted laboratory tests, diagnostic tests or medical examinations for insurance purposes. All clients will be informed of any additional costs before undertaking these services.

Do you offer sick notes?

Yes absolutely - this is all covered in your membership. For business owners who want AKEA for business we also offer a range of health assessments and occupational health services for employees.

Should I call you if I am seriously ill?

You should always call 999 if you feel seriously ill. Also part of our treatment approach is always to establish the best course of action, if we feel you need emergency care instead of an AKEA life doctor then we will advise you what to do next.

What areas does AKEA Life cover?

At launch in November 2016 we will be available to members in the North West of the UK. Liverpool, Manchester, Chester, Preston and surrounding areas. For more details and to see if you are in our launch area please get in touch with the team.

Can I pay monthly?

Yes of course. Registered patients are required to pay monthly in advance by paypal. Full details of our membership fees are available in our membership page on our website. A reduced membership of 12 months for the price of 11 is offered for paying for full 12 months up front.

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The Family Surgery 107 Liverpool Rd, Southport PR8 4DB