Terms & Conditions

 

TERMS AND CONDITIONS

AKEA LIFE is a private General Practitioner and Doctor practice offering face to face consultations, chronic disease management, acute care, health checks, vaccinations, prescriptions and referrals. We offer a detailed and personalised approach to your health with no time constraints or limits on what can be discussed during our consultations. HOWEVER AKEA Life is NOT an emergency service and, for any condition that is a medical emergency, 999 should ALWAYS be called.

 

MEMBERSHIP

Members of AKEA LIFE sign up for a minimum of 12 months. Patients must register before they are able to access our full service, but we do not require them to de-register with their NHS GP. To ensure best practice we request members’ consent to our accessing , if required, a summary of their GP medical records, and to facilitate communication. This is not obligatory. It is also not always possible for us to request your records and patients may need to contact their NHS surgery directly in order to obtain the information.

 

CANCELLATION POLICY

Members may cancel their registration with AKEA LIFE within 7 days of registration or at any time after 12 months by notifying us in writing. If a health check or visit has been received within that time there will be a cost of one months membership incurred. AKEA LIFE reserves the right to cancel a patients membership at any time.

 

HEALTH CHECKS

All adult members are entitled to an annual health check upon joining. This can be done at our clinic or at the patients home. Full details can be found by contacting the office team. We aim to fulfil health check at the earliest available opportunity, however some flexibility may be required. We try to take a detailed medical history during our health checks so please provide us with as much information as you can about your medical history.

 

UNDER 18

All children under 18 must be accompanied by and adult to be seen or spoken to by an AKEA doctor.

 

SAME DAY TREATMENT GUARANTEE

AKEA LIFE prides itself on its quality and convenience. We have set out to deliver the most timely and high quality of care possible. We will guarantee to be able to treat you the same day if:
a) You contact us before 2pm that day. Contact made later in the day may still result in same day treatment and visits, however we cannot fully guarantee it.
b) It is a health issue that our team should reasonably be able to treat.

AKEA Life classes treatment as:
a) Diagnosis of and prescription for a health issue
b) Diagnosis of and referral for a health issue
c) Diagnosis and advice for a health issue should either the above be not appropriate.

 

WORKING WITH OTHER INVOLVED IN YOUR CARE

AKEA LIFE will work alongside our member’s NHS GP and complement their service if required. We can update your GP with any information deemed necessary all at the discretion of the patient. Our patients will remain registered with their NHS GP throughout the duration of their membership.

  

VISITATION AND FAIR USE

There is no limit on the number of home visits our full members recieve. Doctors will decide the best course of action to help our patients when a call is logged with our team. We do not limit the number of times we will visit you or the number of times you can call us, however we do encourage a fair and appropriate use of the service. These visits by our medical team are required to be within our current catchment area in the Northwest. Our area will grow over time and hopefully we will have near national coverage in the future. For full details of our area please ask one of our team for a map or postcode list. We do reserve the right to cancel the memebership of any patient or patients we feel are not using the AKEA LIFE team appropriatey. 

 

BLUE ZONE SERVICES

Blue zone services are availabel to members and non members of the AKEA LIFE service. We ask that all patients use our team appropriatley and comply with all the terms and conditions laid down in the blue zone consent forms. Failure to do so may lead to a termination in treatment and care from AKEA LIFE. 

  

PAYMENTS

AKEA LIFE registered patients are required to pay monthly in advance by paypal/direct debit. Full details of our membership fees are available in our membership page on our website. Our service will commence when we are in possession of the payment and applicants order form or clients declare that they have made arrangements to pay directly with their bank. Included in the monthly fee is unrestricted access to our services, whether telephone consultations or home visits. We do not charge for the writing of private prescriptions or referral letters. Additional fees WILL be incurred for privately dispensed medicine conducted laboratory tests, diagnostic tests or medical examinations for insurance purposes. A full list of prices can be found on our website. All clients will be informed of any additional costs before undertaking these services. Non-payment can result in AKEA not delivering our services as required. Payments for one-off visits must be made in advance of the visit taking place.

  

REFERRALS

Our service can refer you to other private providers and even make the bookings for you. We can also write referrals letters for your private healthcare insurance. Most providers will accept this, however AKEA Life cannot guarantee your private insurance company will accept our referral. We will however do everything we can to ensure they do. AKEA Life cannot refer you directly on to an NHS service. As a non NHS provider we cannot access the choose and book system. However should you want or need to have further treatment on the NHS we can and will contact your GP surgery an ensure they refer you based on our consultation.

 

REGULATION

AKEA LIFE is registered with the Care Quality Commission and complies with nationally agreed standards of care. AKEA LIFE complies with the principles and values on which good practice is founded, as laid down by the General Medical Council. Our doctors are fully registered with the General Medical Council and hold a valid licence to practice. AKEA LIFE doctors are subject to regular appraisal and adhere to the process of continuing medical education and revalidation as set out by the General Medical Council.

 

INDEMNITY

All of our doctors hold appropriate valid medical malpractice indemnity. AKEA LIFE also holds medical malpractice and holds public liability insurance, and further details are available on request. All of our third part providers will also be required to carry indemnity.

  

DATA PROTECTION ACT 1998

BMP MEDICAL LTD T/A AKEA LIFE is registered with the Information Commissioner’s Office (ICO) and adheres to the requirements of the Data Protection Act 1998 and the data protection principles in relation to personal data. By becoming a member you agree to the processing of personal data to enable us to carry out work on your behalf. We will not disclose personal data to any third party without member’s express consent, unless in a medical emergency where it may be deemed in the member’s best interest. In such cases, we stringently adhere to published General Medical Council guidance on the use of personal data. Under the Data Protection Act 1998, all members have the right to request details of their personal data held by us; a fee may be chargeable. All clinical records are fully encrypted and stored on secure servers conforming to or exceeding current NHS requirements for data storage.

CONTACT AKEA LIFE


Mon-Fri 9am-5pm
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info@akealife.co.uk
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The Family Surgery 107 Liverpool Rd, Southport PR8 4DB